Hi KC Thanks for your comments sounds like you did a great job. Now here's a challenge, step back and review the whole chain of events from third and present a description of KC's performance using sensory grounded description based on what NLP patterning KC used in the interactions. The end result will be you will have  another description of your performance and if you post it here,  your post will be in keeping with forum criteria as you will be describing NLP application at work. All the best Michael